Empowering customer experience beyond services and sales

Enhancing customer experience beyond contact center. Is a prime edge we’ve cut in harnessing our customers impact at Picharge.  Customer experience is our brand most powerful index. Our reiteration on building conducive customer interactions. Has made Picharge an empathetic inclined community. Our customer experience got smarter with every single interaction. We are never stuffy — we care about quality and are ethical in all things.

Customer impacts of the year

2021 has been a year of radical approaches. As we navigated through austere feats. In driving our sales into a remarkable locus. We discovered that reactive customer service isn’t enough. Hence, we dived into multi-faceted sales funnels. To pave way for the paths. That enables us meet our customers wherever they are. This doesn’t seem as a call to relax. But a strident quest to bustle more into the market place.

Nowadays customers value convenience, swiftness and personalization. Since, we’re in a more digital marketplace. Where instant satisfaction has become important than resolution. For, customers could stop dealing with a brand after a poor service rendered. We are not ignorant of the cloud-native structure. Of the modern world marketplace. Hence our interactions with customers is never a matter to toil with. For we know a differentiated experience inspires their loyalty.

The feedbacks we receive from customers after meeting their expectations. Confirms — customers have grown more impatient. They easily sync with brands that’s made their live easier. And meet up with their demands.

Driving sales in the digital age

Relishing customers expectations in this era of digital acceleration. Requires outright diligence and proactiveness. Smart companies are exceeding the boundaries of contact center. And are seamlessly integrating multiple channels and entry points. To optimize interactions across customers paths.

[caption id="" align="alignnone" width="2000"] Credit - entrepreneur.com[/caption]

However, moving beyond multichannel routs. Into continuity of micro moments that builds lasting relationships. Is a personalized thread we’re aim at keeping. Our customer impact is a platform. To leverage valuable conversations and a smarter self-service. So, continuity of experience is the next marketing phase. For continuity is the key.

The experience economy is here on us. Brands that will thrive. Are those who won’t just prioritize processes and tech. But those that will value the people via a digital-first approach. For, Customers expectations must be met and kept. They want to be heard and seen. So, in addition to tech proficiency.  Empathy and effective interactions plays significant role. In enhancing customer satisfaction.